Return Policy

Cancellation Policy

If you need to cancel or reschedule a tasting session, please contact us as soon as possible. Cancellation policies vary depending on the type of session and timing of the cancellation.

Cancellation Timeframes

For private sessions and workshops:

• Cancellations made more than 7 days before the scheduled session may be eligible for a full refund or rescheduling
• Cancellations made between 3-7 days before the session may be eligible for partial refund or rescheduling
• Cancellations made less than 3 days before the session may not be eligible for a refund, but rescheduling may be possible

Refund Process

If you are eligible for a refund, we will process it within 14 business days of receiving your cancellation request. Refunds will be issued using the same payment method used for the original transaction.

Rescheduling

We understand that circumstances may change. If you need to reschedule your session, please contact us and we will work with you to find an alternative date, subject to availability.

Service Modifications

We reserve the right to modify or cancel sessions due to unforeseen circumstances, including but not limited to expert availability, product availability, or other operational reasons. In such cases, we will provide advance notice and offer alternatives or full refunds.

Special Circumstances

We understand that special circumstances may arise. Please contact us to discuss your situation, and we will work with you to find an appropriate solution.

Contact Us

For questions about cancellations, refunds, or to request a return, please contact us at:

Email: infocenter@shineluminous.world
Phone: +447970170543
Address: 6 Langtree Ave, Giffnock, Glasgow G46 7LN, United Kingdom